In order to ensure prompt and timely delivery to our valued customers, EXES Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. The listed prices are an estimated cost of shipment to each Country and they may vary due to the box dimensions.
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
Please note that the below are starting estimates and can raise depending on final weight of parcel.
The exact amount will be displayed at the checkout before you pay.
Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed 5 pm. on Friday will be processed the following Monday.
In order to review and verify the information related to your order, please log in into your account on our online store and click on My Orders, then just click on your order number to view its details.
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.
In general, shipments in Italy are delivered within 3 to 5 working days from the time of sending.
Shipments to the rest of the European Union take approximately 7 to 9 working days.
Shipments to destinations outside the European Union are subject to import taxes or customs duties, that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.
You can ask for refund returning your item within 30 days of delivery. Make sure you have read our Return policy, then follow our instructions to return the item.
Administrative reimbursement costs are the responsibility of the store. On the contrary all shipping costs of the product, both by courier and by postal service, are charged to the customer. You will then be fully reimbursed for the value of the returned products.
We can only refund your order on the same payment method you have used to complete your order.
IMPORTANT: Returned products that have been paid for via Cash on delivery will be refunded only by bank transfer. In order to proceed with the refund, you will have to insert your bank details directly into the Return form.
Please remember that your return will be evaluated by our Quality Check Team. We will issue your refund only after this evaluation. Our aim is to make sure that you are always satisfied with your purchases on EXES. Online Store. Please bear in mind that it can take up to three weeks for our warehouse to confirm and process your return. We remind you as well that for orders paid by Credit Card, it can take up to 4 weeks for the refund to appear on your current account with the description EXES.
For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution.
If you change your mind, you can return your items within 30 days of delivery. We remind you that your return will be evaluated by our Quality Check Team, so it can take up to three weeks to receive confirmation that your order has been accepted or rejected.
Returned products must be unworn, unwashed and unaltered, they must have all the original labels attached and be in their original packaging.
You must complete the online Return Process to register your return on our system (see section "How to return" for more details).
Please bear in mind that it can take up to three weeks for our warehouse to accept and process your return.
If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse, by postal service or courier, is solely payable by the customer. We suggest you to choose a trackable service, so that it is possible to track your parcel until delivery, and to keep the return receipt to allow further checkings, if needed.